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Captiod

Delete your data

Delete individual saves or close your Captiod account from the app. You can also contact us for help.

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Delete a save or a conversation

You can do this yourself, at any time, in the app:

  1. Open the save or the conversation in Captiod.
  2. Choose delete.

This removes it from your phone and from our servers, including a save’s analysis and cover image. A save deleted while you are offline is removed from our servers as soon as you reconnect. Deleting a conversation needs a connection.

Take a copy first

Open Settings and choose Export my data. You get one file with your account details, saves, plans, categories and conversations.

Erase everything Captiod holds for you

Open Settings, then choose Delete account and data. If asked, sign out and sign in again to confirm it is you. Confirm deletion to remove your account, saves, plan tasks, categories and conversations. Sessions on all devices are revoked. Cover images are queued for deletion by our background worker. This cannot be undone.

If you subscribe to Captiod Pro, deleting your account first cancels renewal, so you are not charged again. If renewal cannot be canceled at that moment, nothing is deleted and the app asks you to try again.

If you cannot access the app:

  1. Email privacy@captiod.com with the subject “Delete my Captiod data”.
  2. Write from your account email address. We may ask you to verify ownership before deleting account data.
  3. We erase the data and reply to confirm, within 30 days and usually much sooner.

Deleting the app

Removing Captiod from your phone deletes the copy of your library stored on the device. It does not delete the data on our servers, so send an erase request as well if you want everything gone.

What is not kept

Video files are never kept: they are deleted as soon as a post is analyzed. Short-lived rate-limiting counters expire within about a day, and hosting logs expire under our providers’ retention periods. A security and billing audit trail, which holds your account ID but not your email or content, is kept for about 13 months. Whop keeps its own payment records as the law requires. See the Privacy Policy for details.